L&F Scoops is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or place an order.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with our website:

a) Information you provide directly

• Name

• Delivery address

• Email address

• Payment information (processed securely by our payment provider — we do not store card details)

• Order information

• Messages or enquiries you send to us

b) Automatically collected information

• IP address

• Device type

• Browser type

• Website usage statistics (via analytics tools)

This information helps us improve our website and customer experience.

2. How We Use Your Information

We only use your personal data for the following purposes:

• To process and deliver your orders

• To send order confirmations and customer service messages

• To respond to enquiries

• To improve our website and services

• To detect or prevent fraud

• To comply with legal obligations

We do not use your data for unsolicited marketing unless you explicitly opt-in.

3. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business:

• Payment processors (to handle secure transactions)

• Royal Mail or relevant couriers (to deliver your order)

• Website hosts or technical service providers (to operate our site)

We do not sell, trade or share your personal information with any other companies for marketing purposes.

4. Data Storage & Security

We take all reasonable steps to keep your data secure.
Your information is stored safely on secure systems, and only authorised individuals have access.

Payment details are processed securely by our payment provider and are never stored on our servers.

5. How Long We Keep Your Data

We keep your information only for as long as necessary to:

• Process your order

• Resolve customer service issues

• Meet legal or accounting requirements

After this period, your data is deleted or anonymised.

6. Your Rights (UK GDPR)

You have the right to:

• Request a copy of the data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your data

• Object to certain processing

• Withdraw consent (if applicable)

To exercise any of these rights, please contact us.

7. Cookies

Our website may use cookies to improve your browsing experience, analyse site traffic and support website functionality.

You can disable cookies in your browser settings if you prefer.

8. Children’s Privacy

We do not knowingly collect personal data from anyone under 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

L&F Scoops
Email: [add your business email here]
Location: United Kingdom